Terms of Service

Unseen Dynamics is a trading name of Vimberg Holding OÜ, a private limited company registered in Estonia (registry code 12752165), with registered address at Jõekivi, Üksnurme küla, Saku vald, 75513 Harjumaa, Estonia (“we”, “us”, “our”). We operate the platform at unseendynamics.ai (the “Platform”).

These Terms of Service (“Terms”) govern your access to and use of the Platform, including the Relational Integrity Diagnostic Sprint service and any related tools, reports, and features (collectively, the “Service”). By accessing the Platform or purchasing the Service, you agree to these Terms.

These Terms apply to organisations purchasing or receiving the Service (“Client”) and to individuals accessing the Platform on behalf of a Client. If you are accessing the Platform as a facilitator, partner, or on behalf of Vimberg Holding OÜ, separate terms may apply.

The Relational Integrity Diagnostic Sprint is a structured organisational diagnostic service. It combines a survey instrument, stakeholder interview data, and optionally client-provided documents and publicly available information, to produce an AI-assisted diagnostic report reviewed and approved by a certified Polarity Model facilitator.

The Service is delivered through the Platform. Depending on the product tier purchased, the Service may include facilitator-guided engagement, AI-only generation, facilitator review of AI-generated output, or a combination.

Reports and findings produced by the Service are analytical tools intended to support organisational decision-making. They do not constitute professional advice (legal, financial, psychological, or otherwise) and should not be relied upon as such.

Access to the Platform is by invitation only. We provision accounts for Clients following purchase or agreement. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at priit@vimberg.com if you suspect any unauthorised access to your account.

Fees for the Service are set out in your purchase confirmation or proposal. Payment is due in accordance with the invoice terms provided. Where payment is processed via our online checkout, Stripe processes the transaction on our behalf; Stripe’s own terms apply to payment processing.

All prices are exclusive of VAT unless stated otherwise. Where VAT applies, it will be added at the applicable rate. We are registered for VAT in Estonia.

Fees are non-refundable except where required by applicable law or where we have failed to deliver the Service as described.

We process personal data in accordance with our Privacy Notice. Where you provide documents or connect a cloud storage folder to the Platform, those documents remain in your storage environment at all times. The Platform retrieves document content only at the time of report generation and does not store the content of your documents in our database.

Survey responses collected through the Platform are anonymised — they are linked only to an engagement identifier and a random respondent token, not to individual identities.

Where our processing of personal data on your behalf is subject to GDPR, a Data Processing Agreement (“DPA”) governs that processing. The DPA is incorporated into these Terms and is available on request. By using the Service, you acknowledge and agree to the DPA.

The Platform offers optional integration with Google Drive to allow you to connect a document folder for use in the diagnostic. This integration uses Google OAuth 2.0. By connecting your Google Drive, you authorise the Platform to access the connected folder in read-only mode for the purposes of the Service.

We request only the minimum permissions necessary (read-only access to a single folder you select). We do not access, store, or share any Google Drive content beyond what is necessary to generate your diagnostic report. OAuth tokens are stored encrypted at rest and are revocable at any time from your Google account settings.

Our use of Google user data is limited to the purposes described above and complies with the Google API Services User Data Policy, including the Limited Use requirements.

The Platform, the Polarity Model framework, and all associated methodology, prompts, and software are the property of Priit Vimberg and Vimberg Holding OÜ or its licensors. These Terms do not grant you any rights in that intellectual property.

The diagnostic report produced for your engagement is yours to use within your organisation. You may not resell, sublicense, or publish the report without our prior written consent. You retain all rights in the data and documents you provide to us.

You must not use the Platform to:

• violate any applicable law or regulation;
• provide false, misleading, or fraudulent information about your organisation or the individuals participating in the diagnostic;
• attempt to reverse-engineer, extract, or reproduce the Platform’s AI prompts, methodology, or scoring logic;
• interfere with or disrupt the Platform or the accounts of other users.

To the fullest extent permitted by law, Vimberg Holding OÜ’s total liability to you in connection with the Service shall not exceed the fees you paid for the engagement giving rise to the claim in the twelve months preceding the event.

We are not liable for any indirect, incidental, special, or consequential loss, including loss of profits, data, or business opportunity, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such loss.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Platform. Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

We may modify, suspend, or discontinue the Service or any part of it at any time. We will give reasonable notice where practicable.

Either party may terminate access to the Platform on written notice. We may suspend or terminate your access immediately if you breach these Terms or if required by law.

On termination, you may request a copy of your diagnostic reports before your account is closed. We will retain and delete your data in accordance with our Privacy Notice and any applicable DPA.

These Terms are governed by the laws of Estonia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Tallinn, Estonia, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

For questions about these Terms, contact us at priit@vimberg.com or by post at Vimberg Holding OÜ, Jõekivi, Üksnurme küla, Saku vald, 75513 Harjumaa, Estonia.